1. How does Salespeak protect against spammers?
Salespeak detects and blocks malicious activity by monitoring the number of sessions originating from the same IP address. This ensures your platform remains secure and free of spam.
2. Do I pay for sessions that are junk or malicious?
No, you won't be charged for junk or malicious sessions. Salespeak is designed to filter out such activity, so you only pay for legitimate interactions.
3. What LLMs does Salespeak use?
Salespeak leverages multiple LLMs, including OpenAI and Anthropic. Our proprietary workflow encapsulates sales best practices, allowing the system to learn about your product directly from your website and documentation to interact effectively with your customers.
4. How does Salespeak handle hallucinations?
We use various guardrails to "box" the LLM and minimize hallucinations. The system detects when the knowledge base lacks accurate information and enables a human-in-the-loop feedback process to improve the knowledge base through real user interactions.