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Email / CRM Listeners

Updated

Salespeak's suite of listeners ensures seamless, automated engagement with your users by monitoring key interactions across email, forms, and CRM updates.

Here’s a detailed look at each listener and how it can transform your user communication process:

Form Listener

The Form Listener is designed to continuously monitor forms on your website, ensuring that no user interaction goes unnoticed. When a visitor fills out and submits a form, the system:

  1. Captures Submission Data: Immediately logs the user's input upon submission.
  2. Triggers Automatic Responses: Sends personalized follow-ups based on the form's purpose, ranging from simple acknowledgment messages to more detailed responses.
    • Example: A "Contact Us" form could trigger a thank-you email with additional information about your services.
  3. Add Recipients (CC): You can include any number of recipients in the email as CCed individuals, allowing a human to view the correspondence and intervene if necessary.
  4. Embedded Brain Link: Each response includes a link to continue the conversation over chat with Salespeak Brain, fostering ongoing engagement.

Key Features:

  • Real-time monitoring and response.
  • Tailored messaging based on form type.
  • Supports various use cases, from lead generation to support inquiries.

Note: Test emails are only sent to the email address associated with your Salespeak account. Simulated recipient details are used for testing purposes.

CRM Custom Listener

The CRM Listener enables you to monitor changes in your CRM and take immediate action through Salespeak Brain. It ensures that important CRM updates are not just logged but actively used to engage users.

How It Works:

  • Monitors specified fields in your CRM, such as HubSpot, for changes.
  • Triggers an email from Salespeak Brain based on predefined rules.

Example Use Case:

  • If a field in the HubSpot Contact object called reachout is updated to true, Salespeak automatically sends an email to the contact.

AI Reach-Out Instructions: Provide Salespeak Brain with clear instructions for personalizing email content. For instance:

  • “Thank the user for joining the beta program. Mention new features X, Y, Z, and suggest scheduling time for a follow-up later this week.”

This approach ensures the email aligns with your communication goals while maintaining a personal touch.

Email Listener

The Email Listener ensures no user email interaction is overlooked by monitoring designated email addresses and triggering automatic responses.

How It Works:

  • Captures and analyzes the data from incoming emails.
  • Responds with customized replies tailored to the email's content.
    • Responses can range from a simple acknowledgment to more detailed follow-ups depending on the email's purpose.

Key Benefits:

  • Real-time email monitoring.
  • Personalized auto-replies to keep users engaged.

Note: Test emails are only sent to the email address associated with your Salespeak account. Simulated recipient details are used for testing purposes.

Summary

Salespeak Listeners empower you to automate user engagement with precision and personalization, whether through monitoring website forms, CRM updates, or email interactions. Each listener is designed to ensure no opportunity to connect with your audience is missed, while providing you with tools to deliver meaningful and timely communications.

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